Returns & Refunds Policy

Last updated: 29.07.2026

Payment

We accept the following payment methods:

• Visa

• Mastercard

• American Express

• Klarna

• PayPal

• Apple Pay

• Google Pay

Payment is only captured when your order has been dispatched from our warehouse.

For certain payment methods, your bank or card issuer may reserve the purchase amount until the payment is captured.

Delivery

We deliver using trusted shipping partners depending on the destination country.

Estimated delivery times are displayed at checkout and in your order confirmation. Delays may occur during peak periods or due to circumstances beyond our control.

Right of Withdrawal (14 Days)

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.

To exercise your right of withdrawal, please notify us by email at info@nordic-retro.com before the withdrawal period expires.

The withdrawal period expires 14 days after the day you or a third party appointed by you (other than the carrier) receives the goods.

The returned item must be sent back without undue delay and no later than 14 days after you have informed us that you wish to withdraw from the purchase.

The customer is responsible for the direct cost of returning the goods.

When exercising your right of withdrawal, we will refund all payments received from you, including the original standard delivery costs. Any additional costs resulting from your choice of a delivery method other than our standard delivery option will not be refunded.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

We may withhold reimbursement until we have received the returned goods or you have supplied documentation proving that the goods have been returned.

Complaints (24-Month Warranty Under Consumer Law)

Consumers are entitled to a 24-month right to make a complaint for products that are defective under applicable consumer protection legislation.

If your product develops a fault or defect, please contact us at info@nordic-retro.com as soon as possible after discovering the issue. We may ask you to provide photos or videos to help assess the problem.

If your complaint is justified, we will, in accordance with applicable consumer law, repair the product, replace it, provide an appropriate price reduction, or refund your purchase where relevant.

Reasonable return shipping costs relating to valid complaints will be reimbursed.

Returns

If you wish to return a product under your right of withdrawal or due to a complaint, please contact us before returning the item to receive return instructions.

Returned products should be securely packaged to avoid damage during transport.